{"id":39185,"date":"2021-10-25T23:48:40","date_gmt":"2021-10-25T12:48:40","guid":{"rendered":"https:\/\/www.vivopak.com.au\/?page_id=39185"},"modified":"2026-07-10T10:42:43","modified_gmt":"2026-07-10T00:42:43","slug":"refund-returns","status":"publish","type":"page","link":"https:\/\/www.vivopak.com.au\/custom-boxes\/refund-returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"39185\" class=\"elementor elementor-39185\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2807e95e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2807e95e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5d6c0318\" data-id=\"5d6c0318\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2c0a36dc elementor-widget elementor-widget-partdo-breadcrumb\" data-id=\"2c0a36dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"partdo-breadcrumb.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav class=\"site-breadcrumb\"><ul><li><a  href=\"https:\/\/www.vivopak.com.au\/custom-boxes\" title=\"Home\" rel=\"bookmark\">Home<\/a> <\/li>  <\/ul><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35e9a170 elementor-widget elementor-widget-heading\" data-id=\"35e9a170\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Refund and Returns Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a825dfd elementor-widget elementor-widget-text-editor\" data-id=\"4a825dfd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f36ee4b elementor-widget elementor-widget-heading\" data-id=\"f36ee4b\" data-element_type=\"widget\" data-widget_type=\"heading.default\"><div class=\"elementor-widget-container\"><h3 class=\"elementor-heading-title elementor-size-default\">Overview<\/h3><\/div><\/div><div class=\"elementor-element elementor-element-58f9967 elementor-widget elementor-widget-text-editor\" data-id=\"58f9967\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p>Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p><p>To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p><p>To complete your return, we require a receipt or proof of purchase.<\/p><p>Please do not send your purchase back to the manufacturer.<\/p><p>There are certain situations where only partial refunds are granted:<\/p><ul><li>Any item not in its original condition is damaged or missing parts for reasons not due to our error.<\/li><li>Any item that is returned more than 30 days after delivery<\/li><\/ul><\/div><\/div><div class=\"elementor-element elementor-element-9af2648 elementor-widget elementor-widget-heading\" data-id=\"9af2648\" data-element_type=\"widget\" data-widget_type=\"heading.default\"><div class=\"elementor-widget-container\"><h3 class=\"elementor-heading-title elementor-size-default\">Exchanges<\/h3><\/div><\/div><div class=\"elementor-element elementor-element-4ff55cb elementor-widget elementor-widget-text-editor\" data-id=\"4ff55cb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p>We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to\u00a0<strong>4 Tasman Court, Keysborough, VIC 3173<\/strong>.<\/p><\/div><\/div><div class=\"elementor-element elementor-element-347da01 elementor-widget elementor-widget-heading\" data-id=\"347da01\" data-element_type=\"widget\" data-widget_type=\"heading.default\"><div class=\"elementor-widget-container\"><h3 class=\"elementor-heading-title elementor-size-default\">Shipping Returns<\/h3><\/div><\/div><div class=\"elementor-element elementor-element-aaf5ff6 elementor-widget elementor-widget-text-editor\" data-id=\"aaf5ff6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p>To return your product, you should mail your product to\u00a0<strong>4 Tasman Court, Keysborough, VIC 3173<\/strong>.<\/p><p>You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p><p>Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p><p>If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p><\/div><\/div><div class=\"elementor-element elementor-element-93a50ca elementor-widget elementor-widget-heading\" data-id=\"93a50ca\" data-element_type=\"widget\" data-widget_type=\"heading.default\"><div class=\"elementor-widget-container\"><h3 class=\"elementor-heading-title elementor-size-default\">Need Help?<\/h3><\/div><\/div><div class=\"elementor-element elementor-element-ca09e35 elementor-widget elementor-widget-text-editor\" data-id=\"ca09e35\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\">Contact us at\u00a0<strong>info@vivopak.com<\/strong>\u00a0for questions related to refunds and returns.<\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Home Refund and Returns Policy Overview Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be<\/p>\n<div class=\"klb-readmore button\"><a class=\"btn link\" href=\"https:\/\/www.vivopak.com.au\/custom-boxes\/refund-returns\/\">Read More <i class=\"klbth-icon-right-arrow\"><\/i><\/a><\/div>\n","protected":false},"author":6580,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-39185","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.vivopak.com.au\/custom-boxes\/wp-json\/wp\/v2\/pages\/39185","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vivopak.com.au\/custom-boxes\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.vivopak.com.au\/custom-boxes\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.vivopak.com.au\/custom-boxes\/wp-json\/wp\/v2\/users\/6580"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vivopak.com.au\/custom-boxes\/wp-json\/wp\/v2\/comments?post=39185"}],"version-history":[{"count":10,"href":"https:\/\/www.vivopak.com.au\/custom-boxes\/wp-json\/wp\/v2\/pages\/39185\/revisions"}],"predecessor-version":[{"id":348622,"href":"https:\/\/www.vivopak.com.au\/custom-boxes\/wp-json\/wp\/v2\/pages\/39185\/revisions\/348622"}],"wp:attachment":[{"href":"https:\/\/www.vivopak.com.au\/custom-boxes\/wp-json\/wp\/v2\/media?parent=39185"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}